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Tier 1 Service Desk in West Liberty, IA at West Liberty Foods, L.L.C

Date Posted: 7/2/2019

Job Snapshot

Job Description

Job Reference Code: 007108-Corp

 

OUR TEAM IS OUR BEST ASSET

About West Liberty Foods

West Liberty Foods was formed in 1996 under the guiding principles of the Iowa Turkey Growers Cooperative. Carrying on Iowa’s rich farming tradition, our grower/owners are committed to animal health and welfare while delivering superior-quality turkeys — a philosophy that has helped family farms grow and thrive for generations. The continued success of West Liberty Foods is due to the dedication, enthusiasm and support of our grower/owners.

Our mission is to be a leading food manufacturer by converting needs, ideas and expertise into value for our members, business partners and consumers.

West Liberty Foods manufactures hundreds of meat and poultry products that can be found in well-known grocery stores and top restaurant chains nationwide. Recognized as one of the top protein processors in North America, we have the capacity to produce over 650 million pounds of food products per year across our facilities. We are The Surprisingly Big Company®, and we’re right in your backyard.

Build your career with West Liberty Foods and be a part of an exciting, collaborative team environment! 

We are currently hiring for a Tier 1 Service Desk position at our corporate offices in West Liberty, Iowa.

Job Summary:

Tier 1 Service Desk position is responsible for providing first level support to West Liberty Foods users as well as basic level two support for the Mount Pleasant, Iowa facility.  

Primary Responsibilities

  • Create new users and complete their access setup.
  • Make necessary changes to users as needed.
  • Troubleshoot help desk tickets by using knowledge base.
  • Complete and close help desk tickets in a timely fashion.
  • Assign tickets to other IT members as needed.
  • Provide technical support for network, PCs and printers, and other IT hardware and software.
  • Recording and maintaining inventory of hardware and software.
  • Remove users as needed.
  • Provide training, service and support to both local and remote locations as needed.
  • Interaction with all internal departments, consultants, and outside support staff and material vendors.
  • Perform other related duties or special projects.

 

Job Requirements

  • Associate's Degree or equivalent preferred in related field.
  • Must have an attention to detail.
  • Minimum of 6 months of related experience in a mtultiple servicer envrionment using Active Directory structures is preferred.
  • Must be able to communicate with all levels of the organization.
  • Computer experience is required.  Experience with Google Suite a plus.
  • Experience working with Windows 7 or higher.
  • Must practice good personal hygiene.
  • Knowledge of timekeeping systems a plus.
  • Strong analytical, problem solving skills
  • Cusotmer focused approach to projects.
  • Must be able to work independently without constant supervision.
  • Must be able to problem solve.
  • Work extended hours, weekends and overtime if needed.
  • Must be able to work in a fast paced environment.
  • Ability to adjust quickly to changing demands.
  • Must be able to lift up to 50 pounds.1
  • Candidates must successfully pass post-offer/pre-employment drug test, background screen and physical.

 West Liberty Foods/Liberty Cold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

 

To be considered an applicant for this position, you must apply online on our careersite at https://careers.wlfoods.com/.